LA Fitness App Redesign
LA Fitness App Redesign
LA Fitness App Redesign
For this project, I reimagined the LA Fitness mobile app to create a more engaging and seamless member experience. Using real app reviews to identify user pain points, I designed new features including a curated home page, a goal-tracking profile, and improved navigation for exploring classes and at-home workouts.
For this project, I reimagined the LA Fitness mobile app to create a more engaging and seamless member experience. Using real app reviews to identify user pain points, I designed new features including a curated home page, a goal-tracking profile, and improved navigation for exploring classes and at-home workouts.
Client
LA Fitness
Services
Visual Design
UI & UX Design
Visual Design
UI & UX Design
Visual Design
UI & UX Design
Industries
Fitness
Date
August 2024
Scope of Work
Scope of Work
Scope of Work
01
01
Problem
Problem
Observations
(1 Week)
Observations
(1 Week)
02
02
Gathering Data
Gathering Data
Preliminary Research
Competitive Analysis
Qualitative Research
(2 Weeks)
Preliminary Research
Competitive Analysis
Qualitative Research
(2 Weeks)
03
03
Ideation
Ideation
Recognizing Patterns
Defining the Problem
(1 - 2 Weeks)
Recognizing Patterns
Defining the Problem
(1 - 2 Weeks)
04
04
Exploration
Exploration
Wireframes
(2 Weeks)
Wireframes
(2 Weeks)
05
05
Visual Designs
Visual Designs
Prototypes
(4 Weeks)
Prototypes
(4 Weeks)
06
06
Takeaways
Takeaways
Feedback
(1 Week)
Feedback
(1 Week)
Problem
Problem
Problem
Observations
Observations
Observations
I was previously a member at LA Fitness. One day, I encountered a bug while trying to check in to the app. The check-in screen opened multiple times which slowed down my process. I found this as an opportunity to take a further look to find any other pain points.
I was previously a member at LA Fitness. One day, I encountered a bug while trying to check in to the app. The check-in screen opened multiple times which slowed down my process. I found this as an opportunity to take a further look to find any other pain points.
I was previously a member at LA Fitness. One day, I encountered a bug while trying to check in to the app. The check-in screen opened multiple times which slowed down my process. I found this as an opportunity to take a further look to find any other pain points.
After my initial observations, this led me to do more research to see what other members were experiencing.
03
03
User Journeys
User Journeys
There are so many subcategories to access a workout video.
Could there be a better way to organize the workout video categories?
02
02
App Features
App Features
App Features
The only personalized features available are reserving a personal trainer/court and favoriting a class.
Personal Training feature isn’t accurate and has no option to select a time.
01
01
Check - in Process
Check - in Process
The app didn’t load as quickly.
There was a lack of contrast on the home page, making the check-in button blend in.
Check-in button continuously opened up multiple check-in pages.
The app didn’t load as quickly.
There was a lack of contrast on the home page, making the check-in button blend in.
Check-in button continuously opened up multiple check-in pages.
After my initial observations, this led me to do more research to see what other members were experiencing.
After my initial observations, this led me to do more research to see what other members were experiencing.
Gathering Data
Gathering Data
Gathering Data
Preliminary Research
Preliminary Research
Preliminary Research
I conducted my research by collecting reviews from 50 LA Fitness members, consisting of 25 Android users and 25 Apple users. I created an affinity map to organize the data.
I conducted my research by collecting reviews from 50 LA Fitness members, consisting of 25 Android users and 25 Apple users. I created an affinity map to organize the data.
I conducted my research by collecting reviews from 50 LA Fitness members, consisting of 25 Android users and 25 Apple users. I created an affinity map to organize the data.
26%
26%
of users experienced issues checking in
24%
24%
of users wanted a more personalized experience
36%
36%
of users experienced a bug in the app
16%
16%
of users think the app interface design could be improved
12%
12%
of users don’t receive notifications from the gym
10%
10%
of users would like to reserve personal training or a class
4%
4%
of users would like to submit a maintenance request
Based on the feedback that I gathered, there were 7 recurring pain points. I decided to focus on the top four issues.
Based on the feedback that I gathered, there were 7 recurring pain points. I decided to focus on the top four issues.
Based on the feedback that I gathered, there were 7 recurring pain points. I decided to focus on the top four issues.
Gathering Data
Gathering Data
Gathering Data
Qualitative Research
Qualitative Research
Qualitative Research
Gathering Data
Gathering Data
Gathering Data
Recognizing Patterns
Recognizing Patterns
Recognizing Patterns
Exploration
Exploration
Exploration
Low-Fidelity Wireframes
Low-Fidelity Wireframes
Low-Fidelity Wireframes
Exploration
Exploration
Exploration
Style Guide
Style Guide
Style Guide
Final Designs
Final Designs
Final Designs
